Política de reembolso

Thank you for shopping at Kitty Pop Toy Shop.

We want you to shop with confidence. If there is an issue with your order, please contact us and we will do our best to assist you.

Return Window

We accept return requests within 14 days after the item has been delivered. Return requests submitted after 14 days from the delivery date will not be eligible for a refund or exchange.

Where applicable, if the final day of the return period falls on a weekend or public holiday, the return period may be extended to the next business day.

Return Authorization Required

All returns must be requested and approved in advance. We do not accept returns that are sent back without prior authorization.

To request a return, please contact us at:
kittypoptoyshop@gmail.com

If your return request is approved, we will provide you with return instructions and the return shipping address.

Eligibility for Returns

To be eligible for a return, the item must meet all of the following conditions:

The return request must be made within 14 days after delivery
The item must be unused, unworn, and in the same condition as received
The item must be returned in its original packaging
Proof of purchase is required

Non-Returnable / Final Sale Items

Certain items are not eligible for return, refund, or cancellation.

These may include:

Items marked as final sale
Product collections designated as final sale
Blind Bags
Gift cards
Customized or personalized products
Sale items
Service items, if applicable

If an item or product collection is designated as final sale, customers may not request a return or cancellation for that item except where required by applicable law.

Blind Bag Policy

Blind Bag products are sold as random surprise items. Because the contents are random by nature, we do not accept returns, refunds, or exchanges based on personal preference, including but not limited to receiving a style, design, color, or character you did not want or expect.

Return Shipping

Customers are responsible for arranging and paying for their own return shipping unless the return is due to our error, including if the wrong item was sent or the item arrived damaged or defective.

Original shipping charges are non-refundable unless otherwise required by law.

Restocking Fee

Approved returns may be subject to a 50% restocking fee, which will be deducted from the refund amount.

The restocking fee helps cover handling, processing, inspection, and restocking costs associated with returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at kittypoptoyshop@gmail.com.

We will review the issue and, where appropriate, provide a suitable resolution, which may include a replacement, refund, or other remedy at our discretion and as required by applicable law.

Exchanges

We only offer exchanges for items that are damaged, defective, or incorrect. We do not offer exchanges based on personal preference.

Refund Process

Once your returned item is received and inspected, we will notify you by email that we have received your return. We will also inform you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within a reasonable number of business days, less any applicable restocking fee, return shipping charges, or other permitted deductions.

Please note that your bank or payment provider may require additional time to process and post the refund.

Late or Missing Refunds

If you have not received your refund, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you have done this and still have not received your refund, please contact us at:
kittypoptoyshop@gmail.com

Cancellations

We currently do not accept cancellation requests for orders or items that are not yet shipped, except where required by applicable law.

Lost or Stolen Packages

Orders may be shipped without a signature requirement. Kitty Pop Toy Shop is not responsible for lost or stolen packages that are marked as delivered by the shipping carrier.

If you have any questions about this Refund Policy, please contact us at:

Kitty Pop Toy Shop
Email: kittypoptoyshop@gmail.com
Website: https://kitty-pop-toy-shop.myshopify.com