Política de envío

Thank you for shopping with Kitty Pop Toy Shop.

We are committed to processing and shipping your order as quickly as possible. Please review the shipping information below before placing your order.

Order Processing Time

Orders are typically processed within 1 to 5 business days after payment is successfully received.

Please note that processing times may be longer during weekends, holidays, peak shopping periods, product launches, or promotional events.

Shipping Time

Delivery times vary depending on your location and the shipping carrier. In general, orders are delivered within 7 to 40 business days after shipment, depending on the destination and shipping carrier.

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Destinations

We currently ship to selected countries and regions supported by our Shopify checkout and shipping settings.

If you are unsure whether we ship to your country or region, please contact us at kittypoptoyshop@gmail.com before placing your order.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination and the items in your order.

Any free shipping promotions or shipping discounts, if available, will be shown at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

If you do not receive tracking information or need help checking your order status, please contact us at kittypoptoyshop@gmail.com.

Delays

Delivery may be delayed due to factors beyond our control, including but not limited to:

customs inspections or clearance delays
weather conditions
carrier delays
public holidays
incorrect or incomplete shipping information
high order volumes

Kitty Pop Toy Shop is not responsible for delays caused by shipping carriers, customs, or other third parties.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other fees may apply depending on your country or region.

These charges, if applicable, are the responsibility of the customer. Kitty Pop Toy Shop is not responsible for any customs fees, import duties, taxes, or additional charges imposed by your local authorities.

Incorrect Shipping Information

Please make sure your shipping address and contact details are correct before completing your order.

If you provide an incorrect or incomplete shipping address and the package is returned, reshipping fees may apply.

Kitty Pop Toy Shop is not responsible for lost packages due to incorrect or incomplete shipping information provided by the customer.

Lost or Stolen Packages

Orders may be shipped without a signature requirement. Kitty Pop Toy Shop is not responsible for lost or stolen packages that are marked as delivered by the shipping carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly and also email us at kittypoptoyshop@gmail.com. We will do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at kittypoptoyshop@gmail.com and include your order number, a description of the issue, and clear photos of the damaged package and item.

We will review the situation and work with you to find an appropriate solution.